Minnestay LLC, Terms of
Services

Welcome to Minnestay

Minnestay LLC, (hereafter referred to as ” Minnestay “, “we”, “us”, or “our”) provides services that connect home owners who have accommodations to rent with guests seeking to rent such accommodations, as well as certain rental management services for the guest and home owner (collectively, the “Services”).

The Services are accessible at www.minnestay.com, applications for mobile devices, application programming interfaces, the physical accommodations themselves, and any other websites and other access points through which Minnestay makes the Services available (collectively, the “Site”). Reference to the Services includes the use of the Site.

By using the Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”). These Terms govern your access to and use of the Services (defined below) and constitute a binding legal agreement between you and Minnestay. Any access to or use of the Services by anyone under 21 is expressly prohibited.

Please read carefully these Terms and our Privacy Policy, which may be found at www.minnestay.com/content/terms.aspx, and which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to use the Site or Services.

Key Terms used in our Terms of Service

“Accommodation” means a residential or other property including RV or travel trailer that is booked via the Services.

“Content” means all content (including text, graphics, images, music, software, audio, video, information or other materials) provided by Users, Minnestay or licensed third parties which is available through the Services.

“Guest” means a User who requests a booking of an Accommodation or stays at an Accommodation (and is not the Home Owner for such Accommodation).

“Home Owner” means a User who creates a Listing via the Services or owns or controls the Accommodation.

“Listing” means an Accommodation that is listed by a Home Owner as available for rental via the Services.

“User” means a person who uses the Minnestay Services.

“User Content” means all Content that a User posts, uploads, publishes, submits or transmits to be made available through the Services.

“Tax” or “Taxes” mean any sales taxes, value added taxes (VAT), goods and services taxes (GST) and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes.

Conflicts

Certain areas of the Site may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Services, the latter terms and conditions will take precedence with respect to your use of or access to those Services.

Modification

Minnestay reserves the right, at its sole discretion, to modify the Services or to modify these Terms, including fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or provide you with notice of the modification. By continuing to access or use the Services after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Services.

Account Registration

You may register to create an account (“Minnestay Account”) directly via the Site.

We will create your Minnestay Account for your use of the Services based upon your personal information. You agree to provide accurate, current and complete information and Content during the registration process and to update such information to keep it accurate, current and complete. Minnestay reserves the right to suspend or terminate your Minnestay Account in our sole discretion. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Minnestay Account, whether or not you have authorized such activities or actions. You will immediately notify Minnestay of any unauthorized use of your Minnestay Account.

“By providing your phone number, you agree to receive text messages from our company. Message and data rates may apply. Message frequency varies.”

Limitation of Liability

Minnestay is not an owner of the Accommodations. You understand and agree that Minnestay is not a real estate broker, agent or insurer. Minnestay enters into agreements with guests, home owners, third party service providers to provide the Services, but Minnestay has no direct control over the conduct of such parties that are not agents or employees of Minnestay. Accordingly, Minnestay is not responsible for any liability related to any Services or Accommodations where the home owner, guest or third party service providers have violated any terms of their respective agreements with Minnestay. By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Users or third parties will be limited to a claim against the particular Users or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Minnestay with respect to actions or omissions of such third parties.

This limitation shall not apply to any claim by a Home Owner against Minnestay regarding the remittance of payments received from a Guest by Minnestay on behalf of a Home Owner, which instead shall be subject to the limitations described in the section below entitled “Limitation of Liability”.

User Content

Minnestay makes no effort to review any User Content for any purpose, including but not limited to, for accuracy, legality or non-infringement and Minnestay is not responsible for any User Content.

Service Fees

Minnestay collects service fees from Home Owners and Guests in consideration for the Services. Where applicable, Taxes may also be charged in addition to the Service fees, which Minnestay will remit to the local taxing authority for the Accommodation. Balances will be remitted by Minnestay to Home Owners via the payment methods described in the Services. For certain specific services (such as cleaning), Minnestay will collect service fees from Guests and remit balances due to the local service providers for such services directly. Please note that for any payments by Minnestay in currencies other than U.S. dollars, Minnestay may deduct foreign currency processing costs from such payments. Except as otherwise provided herein, Service fees are non-refundable.

Bookings and Financial Terms for Guests

When you, as a Guest, choose to enter into a transaction for the booking of an Accommodation, you agree and understand that you agree to accept any terms, conditions, rules and restrictions associated with such Accommodation imposed by the Home Owner and Minnestay which are disclosed at the time of booking. You agree to pay Minnestay for the total fees for any booking. In order to establish a booking, you understand and agree that Minnestay reserves the right, in its sole discretion, to obtain: (i) a verification of your credit card; or (ii) pre-authorization via your credit card for the total fees.

Minnestay will collect the total fees in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable Listing and booking terms. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by Minnestay or indirectly, via a third party online payment processor or by one of the payment methods described on the Services. You also authorize Minnestay to charge your credit card in the event of damage caused at an Accommodation as provided by the “Damage to Accommodations” section of the Guest Agreement. Once your confirmed booking transaction is complete you will receive a confirmation email summarizing your confirmed booking.

Foreign Currency

In the future, Minnestay may provide a feature through which Users may view total fees for various Listings in foreign currencies. You understand and agree that these views of total fees are for informational purposes only and are not the official total fees for the Listings. If you (as a Guest) request a booking, you will be notified of the currency in which you will be charged together with the corresponding amount of total fees. The currency in which you will be charged will be US Dollars (USD). If the currency in which you will be charged is not USD, you will be responsible for any required currency conversion processing, including the costs thereof, which may be calculated and charged by your credit card provider.

Vacation Rental Damage Protection

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Minnestay any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Minnestay directly if you do not wish to participate in this assignment.

User Conduct

You understand and agree that you are solely responsible for compliance with any and all laws, rules and governmental regulations that may apply to your use of the Services. In connection with your use of our Services, you may not and you agree that you will not:

  • violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations;
  • use manual or automated software, devices, scripts robots, other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Site, Application, Services or Content;
  • use the Services for any commercial or other purposes that are not expressly permitted by these Terms;
  • copy, store or otherwise access any information contained in the Services for purposes not expressly permitted by these Terms;
  • infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights;
  • offer, as a Home Owner, any Accommodations that you do not yourself own or have permission to rent as a residential or other property;
  • offer, as a Home Owner, any Accommodation that may not be rented or subleased pursuant to the terms and conditions of an agreement with a third party, including, but not limited to, a property rental agreement;
  • when acting as a Guest or otherwise, recruit or otherwise solicit any Home Owner or other User to join third party services or websites that are competitive to Minnestay, without Minnestay prior written approval;
  • use the Services to find a Home Owner or Guest and then complete a booking of an Accommodation transaction independent of the Services in order to circumvent the obligation to pay any fees related to Minnestay’s provision of the Services;
  • or post, upload, publish, submit or transmit any User Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;
  • use, display, mirror or frame the Services, or any individual element within the Services, Minnestay’s name, any Minnestay trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Minnestay ‘s express written consent;
  • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services; or advocate, encourage, or assist any third party in doing any of the foregoing.

Minnestay will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Minnestay reserves the right, at any time and without prior notice, to remove or disable access to any Content that Minnestay, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Services.

Privacy

See Minnestay’s Privacy Policy at https://www.minnestay.com/content/privacy.aspx for information and notices concerning Minnestay’s collection and use of your personal information.

Ownership

The Services (and Content) are protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Services, including all associated intellectual property rights is the exclusive property of Minnestay and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.

Minnestay Content and User Content License

Subject to your compliance with the terms and conditions of these Terms, Minnestay grants you a limited, non-exclusive, non-transferable license, to (i) access and view any Content solely for your personal and non-commercial purposes and (ii) access and view any User Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Minnestay or its licensors, except for the licenses and rights expressly granted in these Terms.

User Content

We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content. By making available any User Content on or through the Services, you hereby grant to Minnestay a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access and view such User Content on, through, or by means of the Services. Minnestay does not claim any ownership rights in any such User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such User Content. You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Minnestay the rights in such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or Minnestay’s use of the User Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Proprietary Rights Notices

All trademarks, service marks, logos, trade names and any other proprietary designations of Minnestay used herein are trademarks or registered trademarks of Minnestay. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.

Account Cancellation

You may cancel your Minnestay Account at any time by sending an email to management@minnestay.com If you cancel your Minnestay Account you will still be obligated to pay your financial responsibilities under this Agreement. Please note that if your Minnestay Account is cancelled, we do not have an obligation to delete or return to you any User Content you have posted to the Services, including, but not limited to, any reviews or Feedback.

Disclaimers

IF YOU CHOOSE TO USE THE SERVICES, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT MINNESTAY DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY USER, INCLUDING, BUT NOT LIMITED TO, GUESTS AND HOME OWNERS. THE SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, TURNKEY EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. MINNESTAY MAKES NO WARRANTY THAT THE SERVICES, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY ACCOMMODATIONS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. MINNESTAY MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, ACCOMMODATIONS, THE SERVICES OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM MINNESTAY OR THROUGH THE SERVICES, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES, YOUR LISTING OR BOOKING OF ANY ACCOMMODATIONS VIA THE SERVICES REMAINS WITH YOU. NEITHER MINNESTAY NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MINNESTAY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

EXCEPT FOR OUR OBLIGATIONS TO PAY AMOUNTS TO APPLICABLE HOME OWNERS PURSUANT TO THESE TERMS, IN NO EVENT WILL TURNKEY’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SERVICES EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SERVICES AS A GUEST IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A HOME OWNER, THE AMOUNTS PAID BY MINNESTAY TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN MINNESTAY AND YOU.

Indemnification

You agree to release, defend, indemnify, and hold Minnestay and its affiliates and subsidiaries, and their officers, directors, employees and agents (specifically including Home Owners), harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Content or your violation of these Terms; (b) your User Content; (c) your (i) interaction with any User, (ii) booking of an Accommodation, (iii) creation of a Listing or (iv) the use, condition or rental of an Accommodation by you, including, but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a rental, booking or use of a Accommodation.

Entire Agreement

These Terms constitute the entire and exclusive understanding and agreement between Minnestay and you regarding the Services and any bookings or Listings of Accommodations made via the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Minnestay and you regarding the Services.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Minnestay’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Minnestay may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Notices

Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Minnestay (i) via email (in each case to the address that you provide) or (ii) by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

Controlling Law and Jurisdiction

These Terms will be interpreted in accordance with the laws of the State of Minnesota and the United States of America, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Hennepin County, Minneapolis, Minnesota or a United States District Court located in Minneapolis, MN.

General

The failure of Minnestay to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

Contacting Minnestay

If you have any questions about these Terms, please contact Minnestay at management@minnestay.com